You will learn more about understanding etiquette in this lesson. You will learn about the heart of etiquette and its characteristics. Etiquette minded individuals are very empathetic, flexible, and forgiving. Etiquette is changeable; there is no hierarchy, and it is advancing with the changing times.

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After completing this lesson, you will be able to :

• Know the features of etiquette.

• Understand the importance of etiquette.

• Learn through examples of etiquette.